Your Cozy Questions, Answered

Most Australian orders are dispatched within 1–3 business days. Delivery times vary depending on your location.

We currently ship within Australia. International shipping options may become available in the future.

Yes. Once your order has been dispatched, you’ll receive a tracking number via email.

Yes. We offer returns and exchanges on eligible items within our returns period. Items must be unworn, unwashed, and in their original condition.

We’re so sorry. Please contact our Customer Care team with photos and your order number so we can help resolve the issue as quickly as possible.

Our pieces are designed for real life at home, not just for sleeping. They’re created to help you move comfortably through your day while still feeling presentable.

We carefully select soft, skin-friendly fabrics that prioritise comfort, breathability, and durability for everyday wear.

Absolutely. Many customers wear their RuRu’s Cozy Days pieces for school pick-ups, quick errands, receiving visitors, and other everyday moments.

Many of our styles include practical pockets designed to keep everyday essentials close by.

Please refer to our Size Guide for detailed measurements and fit recommendations.

We recommend following the care instructions found on each garment label to help maintain softness and longevity.

RuRu’s Cozy Days was founded in Sydney by Sarah Wang, a mother of three, inspired by the realities and rhythms of everyday home life.

Rurumika the Dream Weaver and Rurutoko the Dream Keeper are RuRu’s original companions, created to bring comfort, reassurance, and emotional connection to the brand.

The brand was created from a belief that homewear should offer more than comfort. It should help people feel supported, presentable, and ready for whatever the day brings.

No. We focus on creating thoughtful, long-lasting pieces that customers reach for again and again rather than constant trend-driven releases.

We are proudly based in Sydney, Australia.

You can reach us through our Contact Us page, and our team will be happy to assist you with any questions.