Terms of service

Welcome to RuRu’s Cozy Days — a place designed to bring warmth, comfort, and softness into your everyday life. By purchasing from our store, you agree to the terms below:

🪄 General Terms

• All orders are subject to availability. If an item becomes unavailable after your purchase, we will notify you and offer a refund or exchange.

• Product colors may vary slightly due to different screen settings.

• We reserve the right to refuse service to anyone for any reason, at any time.
  
  

📦 Orders & Payment

• Orders are processed in the order they are received.

• Full payment must be made before we can ship your order.

• Prices are listed in Australian dollars (AUD) unless otherwise stated.
  
  

🔁 Returns & Exchanges

Our returns and exchanges follow the terms outlined in our official Returns & Refunds Policy. Please refer to that policy for details on how to return or exchange your item.

🚚 Shipping & Delivery

We will do our best to ensure your cozy pieces arrive on time. However, delays caused by shipping carriers, customs, or events beyond our control are not our responsibility.